Con-Cor is our Manufacturing Division
founded in 1962. Our USA manufacturing plant is now in Tucson
Arizona where we make a lot of our HO and N rolling stock, and
some locomotives...in addition we have a wide range of off-shore
suppliers / agencies that we buy components or complete products
from are sold under our brand name in the USA.
Our normal distribution
pattern is that we sell to your local Hobby Shop, and we urge
you to support your local hobby retailer.
However, we also
know that many cities and outlaying areas do not have a reliable
dealer, and thus we also accept direct orders from individuals
...you may use Mastercard / Visa, Discover Card, American Express
or pay with Check. (No COD's Please).
Repair Policy
Con-Cor dDOES
NOT maintain a general repair department for model trains.
If you have an older train that requires service / repairs we
suggest you contact a local hobby shop or model railroad club
and see if they know someone who can do repairs / service for
you. We are more than happy to sell them the necessary parts (if
available) as outlined below.
Con-Cor does
have a customer satisfaction policy which means that if you
have bought one of our products within the last 30 days and
find a problem, we will be happy to fix or replace that product
for you. All you have to do is call our office at (520) 721-8939
and asked about the problem. If it is sometime that we can fix
easily (such as a missing part/ broken coupler etc)..we can
mail it to you right away. If it seems to be something more
complex you will be given a return authorization number and
asked to return it, together with the receipt from whom you
purchased it showing the purchase date,to us via insured
mail or UPS. (We will not accept returns without a return
authorization number.) We also can not be responsible for damage
to models that have been returned to us uninsured.
Then we will be
fix or replace the item for you and return it as soon as possible.
(Allow at least 3-4 weeks turn around time. Some repairs
may take much longer.)
The above policy
has been a result of our company receiving many "claims" and
"returns" for merchandise that was purchased used from a private
party, train flea market etc. and the new owner tried to get
us to replace or fix the used merchandise....that you for your
understanding in this matter.
Parts
We only stock parts
at our Tucson, Az plant for items made in the USA at that plant.
We also have limited parts for the other manufacturers we import,
but it has been very difficult in recent years to get repair
parts out of some of these foreign companies such as Rivarossi,
we apologize in advance for this inconvenience. but we have
no control over the situation at Rivarossi or other manufacturers
and sub-contractors we deal with.
Parts for older
models may not be available. Of the over 2,000 items
in our product line, some have been around since the mid-1960's
and have gone thru several upgrades/retooling thru the years..and
parts for many older versions are simply not available, sorry.
Thus when requesting a part (especially for a locomotive) we
need to know the age of the loco, or better yet, send in old
part so we can try to match it (a burned out motor for example),
again, for a locomotive, if it is older than 4-5 years we probably
do not have parts.
Parts for some brands
such as Rivarossi are especially impossible to replace,as during
the 1980's and again in the late 1990's and year 2000 Rivarossi
went thru a lot of financial upheavals and many of our parts
orders to them went unfilled.
If you do have an
older model, for which parts are no longer available for, ask
about a "trade in" credit on your old model against a newer
version...for example if you have an old version of our N PA-1,
we will take the old model in trade for a new version (now retailing
for $69.98) for an exchange price of $40.00 plus $4.00 postage
and handling. Trade in an old N J3a for a new one (retailing
for $179.95) for $100.00 exchange price plus postage and handling.
Similar trade in arrangements are available on most other models...
Also a word on matching
paint....thru the years we have gone thru several paint supplies,
and under EPA regulations it is impossible in many cases to
match the color paint we use on models today to the older lead
and heavy metal based paints the railroads used years ago to
paint their passenger cars and locomotives. We try our best
to match, but it is difficult, and a model painted some years
ago we can not match the color exactly again today due to similar
reasons.
Common repair parts
lists can be found on this site:
'HO'
Scale Common Parts List
'N'
Scale Common Parts List
Contacts
Con-Cor International
(main warehouse, for all parts and regular merchandise
orders) See on line order form for shipping/ handling charges
that apply on all orders.). (Sorry NO COD's) You can use MC/Visa,Discover
Card, American Express, or personal check/money order ...if you
do not feel comfortable sending your credit card # via E-Mail
you can Fax your order in or use snail-mail. (Note however, Con-Cor
will keep your credit card number on file, so once you have an
established account you can place future orders using e-mail and
only give them your customer ID number -then they can look up
your Credit card number on file,so you do not have to send credit
card information along with your future orders.) If you want to
goto our online order form click here.
Con-Cor International,Ltd.
8101 E. Research Court
Tucson, Arizona 85710 USA
Phone 520-721-8939
Fax 520-721-8940
E-mail concor@con-cor.com
